Refund Policy

Enjoy our 21 days Return & Refund Policy.

We regret to inform you that refunds or replacements cannot be processed if 21 days have passed since your purchase.

Customers are eligible for a refund or return under the following circumstances:

  1. Incorrect product delivered.
  2. Products exhibiting defects, with point number 8 addressing the issue.
  3. Product damage during shipping. You may choose a free exchange or opt for a refund by contacting us at the provided email address.
  4. Product tampering.

Please be aware that a change of mind is not applicable. Additionally, a restocking fee of 25% will be applied to all returns. The responsibility for covering return shipping costs to our facility lies with the customer. 

If a customer initiates an order cancellation or requests a refund for any reason, the customer is obligated to cover a 5% transaction fee. 

Refunds (if applicable)

After receiving and inspecting your return, we will send you an email confirming the receipt of your returned item. Subsequently, we will inform you about the approval or rejection status of your refund.

Upon approval, the refund process will be initiated, and the credit will be automatically applied to your credit card or the original payment method within a designated timeframe.

Exchange Policy: We exclusively replace items in the event of defects or damages. If you desire to exchange it for the identical item, please reach out to us via email or WhatsApp at contact us. Once we receive your request, await our response, and we will furnish you with the address for returning the item for exchange.

Late or missing refunds (if applicable)

If you have not yet received your refund, kindly review your bank account statements for verification.

Following that, we recommend contacting your credit card company, as there may be a delay before your refund is officially reflected in your account.

Additionally, get in touch with your bank, as a standard processing period is usually involved before a refund is posted.

Should you have undertaken these steps and still not received your refund, please proceed to reach out to us for further assistance.

Please contact us at: 

E-mail: support@bagsvault.store
Whatsapp: +1(786) 804 7534

Sale items (if applicable)
Yes.

Exchanges (if applicable)

Our policy is limited to the replacement of items in the case of defects or damages. If you wish to initiate an exchange for the same item, kindly reach out to us through email at support@bagsvault.store. Upon receiving your request, await our response. Once confirmed, we will furnish you with the address where you can send the item back for the exchange process.